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Returns and Refunds Policy of InfinityMarket

At InfinityMarket, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward returns and refunds policy.

  1. Returns Policy

Return Period: You have the right to return one or more products within 14 days from the date of receipt of the order.

Return Conditions: To be eligible for a return, the product must be:

  • Unused and in the same condition as you received it.
  • In the original packaging with all tags, accessories, and manuals included.

Excluded Products: Some products cannot be returned. These include, but are not limited to:

  • Products purchased in final sale promotions.
  1. Return Procedure

Step 1: Contact our customer service at info@infinity-market.it or call 0576335684 to request a return authorization.

Step 2: Securely pack the product, including the completed return form provided by our customer service.

Step 3: Ship the package to the address provided by our customer service. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Return shipping costs are the customer’s responsibility.

  1. Refund Policy

Refund Process: Once we receive and inspect the return, we will notify you via email of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed within [insert number of days, e.g., 7-10 business days], and a credit will be automatically applied to your credit card or original method of payment.

Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):

  • Products not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Products returned after the 14-day return period.
  1. Shipping Costs

Return Shipping Costs: Return shipping costs are the customer’s responsibility. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  1. No Restocking Fees

We do not charge restocking fees for returns.

  1. Questions

If you have any questions regarding our returns and refunds policy, please contact us:

Email: info@infinity-market.it

Thank you for choosing InfinityMarket. We are committed to providing you with the best shopping experience possible.